What is an eSIM and how does it work?

An eSIM (embedded SIM) is a digital SIM that allows you to activate a cellular plan without using a physical SIM card. eSIMs are built into your device and can be activated by scanning a QR code or entering details manually. You can store multiple eSIM profiles on one device and switch between them.

How do I check if my device supports eSIM?

Most modern smartphones from 2018 onwards support eSIM technology. For iOS: Go to Settings > General > About and look for 'Available SIM' or 'Digital SIM'. For Android: Go to Settings > About Phone > SIM Status and look for 'EID' number.

How do I install my eSIM?

Installing your eSIM takes just a few minutes. Ensure you have WiFi, then go to your device's cellular settings, select 'Add eSIM' or 'Add Cellular Plan', and scan the QR code from your email. Follow the on-screen prompts to complete setup.

My eSIM shows 'No Service'. How do I fix this?

Try these troubleshooting steps: Toggle Airplane Mode on for 30 seconds then off, restart your device, ensure Data Roaming is enabled, check if the correct eSIM is selected for mobile data, and manually select a network instead of automatic.

How do I contact customer support?

We offer multiple support channels: Email support@stevesim.com (24-48 hour response), Live Chat on website (business hours), Support Ticket through your account dashboard, and comprehensive FAQ & Help Center for instant answers.

I can't see my QR code. Where can I find it?

Quick Fix: QR code not loading in email? Click the 'Manual Install' link - it opens a webpage with all details Important: QR codes don't expire but can only be used once per installation. If you have problems with email display, use the 'Manual Install' link

FAQ - Frequently Asked Questions | steveSIM

Locations

1Check your email inbox for order confirmation
2Look in spam/junk folder if not in inbox
3If QR code doesn't load in email: Click on 'Manual Install' link in the email
4The 'Manual Install' link opens a webpage with all installation details and the QR code
5Log into your SteveSIM account
6Go to 'My Orders' section
7Click on your order to view details
8QR code will be displayed with installation instructions

Quick Fix

QR code not loading in email? Click the 'Manual Install' link - it opens a webpage with all details

Important Note

QR codes don't expire but can only be used once per installation. If you have problems with email display, use the 'Manual Install' link

I can't see my QR code. Where can I find it?

Locations

Quick Fix

Important Note

Related Questions

I haven't received my eSIM. What should I do?

How do I install my eSIM?

How do I manually install an eSIM without QR code?

Still Have Questions?