What is an eSIM and how does it work?

An eSIM (embedded SIM) is a digital SIM that allows you to activate a cellular plan without using a physical SIM card. eSIMs are built into your device and can be activated by scanning a QR code or entering details manually. You can store multiple eSIM profiles on one device and switch between them.

How do I check if my device supports eSIM?

Most modern smartphones from 2018 onwards support eSIM technology. For iOS: Go to Settings > General > About and look for 'Available SIM' or 'Digital SIM'. For Android: Go to Settings > About Phone > SIM Status and look for 'EID' number.

How do I install my eSIM?

Installing your eSIM takes just a few minutes. Ensure you have WiFi, then go to your device's cellular settings, select 'Add eSIM' or 'Add Cellular Plan', and scan the QR code from your email. Follow the on-screen prompts to complete setup.

My eSIM shows 'No Service'. How do I fix this?

Try these troubleshooting steps: Toggle Airplane Mode on for 30 seconds then off, restart your device, ensure Data Roaming is enabled, check if the correct eSIM is selected for mobile data, and manually select a network instead of automatic.

How do I contact customer support?

We offer multiple support channels: Email support@stevesim.com (24-48 hour response), Live Chat on website (business hours), Support Ticket through your account dashboard, and comprehensive FAQ & Help Center for instant answers.

How do I manually install an eSIM without QR code?

SM-DP+ address example: rsp.truphone.com or consumer.rsp-gdsm.gsma.com The SM-DP+ address is the server from which your eSIM profile is downloaded The activation code is an alphanumeric string (e.g. LPA:1$rsp.example.com$ABC123XYZ) All codes can be found in your confirmation email Quick Fix: Make sure you're connected to WiFi before starting manual installation Important: Copy and paste the codes carefully - they are case-sensitive

FAQ - Frequently Asked Questions | steveSIM

SM-DP+ address example: rsp.truphone.com or consumer.rsp-gdsm.gsma.com
The SM-DP+ address is the server from which your eSIM profile is downloaded
The activation code is an alphanumeric string (e.g. LPA:1$rsp.example.com$ABC123XYZ)
All codes can be found in your confirmation email

I O S

1Go to Settings > Cellular > Add Cellular Plan
2Select 'Enter Details Manually' at the bottom
3Enter SM-DP+ Address from your email
4Enter Activation Code
5Enter Confirmation Code if required
6Complete the setup process

Android

1Go to Settings > Network & Internet > SIMs
2Select 'Download a SIM instead?'
3Choose 'Need help?' > 'Enter it manually'
4Input the SM-DP+ address
5Enter the Activation Code
6Confirm and download the profile

Quick Fix

Make sure you're connected to WiFi before starting manual installation

Important Note

Copy and paste the codes carefully - they are case-sensitive

Estimated time: 5-7 minutes

How do I manually install an eSIM without QR code?

I O S

Android

Quick Fix

Important Note

Related Questions

How do I install my eSIM?

Why isn't my QR code scanning?

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