What is an eSIM and how does it work?

An eSIM (embedded SIM) is a digital SIM that allows you to activate a cellular plan without using a physical SIM card. eSIMs are built into your device and can be activated by scanning a QR code or entering details manually. You can store multiple eSIM profiles on one device and switch between them.

How do I check if my device supports eSIM?

Most modern smartphones from 2018 onwards support eSIM technology. For iOS: Go to Settings > General > About and look for 'Available SIM' or 'Digital SIM'. For Android: Go to Settings > About Phone > SIM Status and look for 'EID' number.

How do I install my eSIM?

Installing your eSIM takes just a few minutes. Ensure you have WiFi, then go to your device's cellular settings, select 'Add eSIM' or 'Add Cellular Plan', and scan the QR code from your email. Follow the on-screen prompts to complete setup.

My eSIM shows 'No Service'. How do I fix this?

Try these troubleshooting steps: Toggle Airplane Mode on for 30 seconds then off, restart your device, ensure Data Roaming is enabled, check if the correct eSIM is selected for mobile data, and manually select a network instead of automatic.

How do I contact customer support?

We offer multiple support channels: Email support@stevesim.com (24-48 hour response), Live Chat on website (business hours), Support Ticket through your account dashboard, and comprehensive FAQ & Help Center for instant answers.

FAQ - Frequently Asked Questions | steveSIM

Preparation

1Ensure you have a WiFi connection
2Have your QR code ready (from email or account)
3Make sure your device is eSIM compatible and unlocked

I O S

1Go to Settings > Cellular/Mobile Data
2Select 'Add Cellular Plan' or 'Add eSIM'
3Scan the QR code with your camera
4Label your eSIM (e.g., 'Travel' or 'SteveSIM')
5Choose your default line preferences
6Complete setup and wait for activation

Android

1Go to Settings > Network & Internet > SIMs
2Tap the '+' or 'Add eSIM' option
3Select 'Use QR Code' and scan
4Follow the on-screen prompts
5Name your eSIM profile
6Enable the eSIM when ready to use

Quick Fix

If QR code scanning fails, try entering the details manually using the SM-DP+ address and activation code

Estimated time: 3-5 minutes

How do I install my eSIM?

Preparation

I O S

Android

Quick Fix

Related Questions

Why isn't my QR code scanning?

How do I manually install an eSIM without QR code?

When should I install my eSIM?

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