What is an eSIM and how does it work?

An eSIM (embedded SIM) is a digital SIM that allows you to activate a cellular plan without using a physical SIM card. eSIMs are built into your device and can be activated by scanning a QR code or entering details manually. You can store multiple eSIM profiles on one device and switch between them.

How do I check if my device supports eSIM?

Most modern smartphones from 2018 onwards support eSIM technology. For iOS: Go to Settings > General > About and look for 'Available SIM' or 'Digital SIM'. For Android: Go to Settings > About Phone > SIM Status and look for 'EID' number.

How do I install my eSIM?

Installing your eSIM takes just a few minutes. Ensure you have WiFi, then go to your device's cellular settings, select 'Add eSIM' or 'Add Cellular Plan', and scan the QR code from your email. Follow the on-screen prompts to complete setup.

My eSIM shows 'No Service'. How do I fix this?

Try these troubleshooting steps: Toggle Airplane Mode on for 30 seconds then off, restart your device, ensure Data Roaming is enabled, check if the correct eSIM is selected for mobile data, and manually select a network instead of automatic.

How do I contact customer support?

We offer multiple support channels: Email support@stevesim.com (24-48 hour response), Live Chat on website (business hours), Support Ticket through your account dashboard, and comprehensive FAQ & Help Center for instant answers.

FAQ - Frequently Asked Questions | steveSIM

I O S

1Go to Settings > Cellular
2Scroll to your eSIM section
3View 'Current Period' data usage
4Reset statistics when plan starts for accurate tracking

Android

1Go to Settings > Network & Internet > SIMs
2Select your eSIM
3View 'Data usage' section
4Set data warning if desired to stay informed

Account

1Log into your SteveSIM account
2Go to 'Active Plans' section
3View real-time data consumption
4See remaining data and days left

Quick Fix

Set up data usage alerts in your phone settings to be notified before your data runs out

Important Note

SteveSIM plans have fixed data allowances (e.g., 5GB, 10GB). There are no overages or additional charges. Once your data is used up, data access simply stops until you purchase a new plan.

How can I check my remaining data balance?

I O S

Android

Account

Quick Fix

Important Note

Related Questions

Can I use my eSIM for hotspot/tethering?

What happens when my eSIM data plan expires?

Still Have Questions?