What is an eSIM and how does it work?

An eSIM (embedded SIM) is a digital SIM that allows you to activate a cellular plan without using a physical SIM card. eSIMs are built into your device and can be activated by scanning a QR code or entering details manually. You can store multiple eSIM profiles on one device and switch between them.

How do I check if my device supports eSIM?

Most modern smartphones from 2018 onwards support eSIM technology. For iOS: Go to Settings > General > About and look for 'Available SIM' or 'Digital SIM'. For Android: Go to Settings > About Phone > SIM Status and look for 'EID' number.

How do I install my eSIM?

Installing your eSIM takes just a few minutes. Ensure you have WiFi, then go to your device's cellular settings, select 'Add eSIM' or 'Add Cellular Plan', and scan the QR code from your email. Follow the on-screen prompts to complete setup.

My eSIM shows 'No Service'. How do I fix this?

Try these troubleshooting steps: Toggle Airplane Mode on for 30 seconds then off, restart your device, ensure Data Roaming is enabled, check if the correct eSIM is selected for mobile data, and manually select a network instead of automatic.

How do I contact customer support?

We offer multiple support channels: Email support@stevesim.com (24-48 hour response), Live Chat on website (business hours), Support Ticket through your account dashboard, and comprehensive FAQ & Help Center for instant answers.

What happens when my eSIM data plan expires?

Data service stops at the end of your plan's validity period The eSIM profile remains installed on your device You'll receive reminder emails before your plan expires Unused data doesn't roll over to a new plan You can purchase a new data plan for the same eSIM or destination Quick Fix: Set a reminder 2 days before expiry to purchase renewal if needed Important: The eSIM itself doesn't expire - only the data plan. The eSIM remains on your device and can be reactivated with a new plan if supported by the provider.

FAQ - Frequently Asked Questions | steveSIM

Data service stops at the end of your plan's validity period
The eSIM profile remains installed on your device
You'll receive reminder emails before your plan expires
Unused data doesn't roll over to a new plan
You can purchase a new data plan for the same eSIM or destination

After Expiry

1Purchase a new data plan if needed
2The old eSIM can stay on your device - it doesn't use significant storage
3Optional: Delete the eSIM profile only if you want to organize your cellular settings
4Some eSIMs support reactivation with a new plan (check with provider)

Quick Fix

Set a reminder 2 days before expiry to purchase renewal if needed

Important Note

The eSIM itself doesn't expire - only the data plan. The eSIM remains on your device and can be reactivated with a new plan if supported by the provider.

What happens when my eSIM data plan expires?

After Expiry

Quick Fix

Important Note

Related Questions

How can I check my remaining data balance?

How do I purchase an eSIM plan?

Still Have Questions?