What is an eSIM and how does it work?

An eSIM (embedded SIM) is a digital SIM that allows you to activate a cellular plan without using a physical SIM card. eSIMs are built into your device and can be activated by scanning a QR code or entering details manually. You can store multiple eSIM profiles on one device and switch between them.

How do I install my eSIM?

Installing your eSIM takes just a few minutes. Ensure you have WiFi, then go to your device's cellular settings, select 'Add eSIM' or 'Add Cellular Plan', and scan the QR code from your email. Follow the on-screen prompts to complete setup.

My eSIM shows 'No Service'. How do I fix this?

Try these troubleshooting steps: Toggle Airplane Mode on for 30 seconds then off, restart your device, ensure Data Roaming is enabled, check if the correct eSIM is selected for mobile data, and manually select a network instead of automatic.

How do I contact customer support?

We offer multiple support channels: Email support@stevesim.com (24-48 hour response), Live Chat on website (business hours), Support Ticket through your account dashboard, and comprehensive FAQ & Help Center for instant answers.

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How do I purchase an eSIM plan?

Q: How do I check if my device supports eSIM?

Most modern smartphones from 2018 onwards support eSIM technology. For iOS: Go to Settings > General > About and look for 'Available SIM' or 'Digital SIM'. For Android: Go to Settings > About Phone > SIM Status and look for 'EID' number.

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Purchase

1Browse our available plans by destination
2Select your travel dates and data requirements
3Choose the plan that best fits your needs
4Click 'Buy Now' and proceed to checkout
5Create an account or log in
6Enter payment information
7Complete purchase and receive eSIM via email

Quick Fix

Use our plan finder tool to get personalized recommendations based on your destination and usage

Important Note

eSIMs are delivered instantly via email after successful payment

Estimated time: 2-3 minutes

How do I check if my device supports eSIM?

When will I receive my eSIM after purchase?

Still Have Questions?

Our support team is available 24/7 to help you with any eSIM-related questions.

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FAQ - Frequently Asked Questions | steveSIM - Global eSIM Shop