What is an eSIM and how does it work?

An eSIM (embedded SIM) is a digital SIM that allows you to activate a cellular plan without using a physical SIM card. eSIMs are built into your device and can be activated by scanning a QR code or entering details manually. You can store multiple eSIM profiles on one device and switch between them.

How do I check if my device supports eSIM?

Most modern smartphones from 2018 onwards support eSIM technology. For iOS: Go to Settings > General > About and look for 'Available SIM' or 'Digital SIM'. For Android: Go to Settings > About Phone > SIM Status and look for 'EID' number.

How do I install my eSIM?

Installing your eSIM takes just a few minutes. Ensure you have WiFi, then go to your device's cellular settings, select 'Add eSIM' or 'Add Cellular Plan', and scan the QR code from your email. Follow the on-screen prompts to complete setup.

My eSIM shows 'No Service'. How do I fix this?

Try these troubleshooting steps: Toggle Airplane Mode on for 30 seconds then off, restart your device, ensure Data Roaming is enabled, check if the correct eSIM is selected for mobile data, and manually select a network instead of automatic.

How do I contact customer support?

We offer multiple support channels: Email support@stevesim.com (24-48 hour response), Live Chat on website (business hours), Support Ticket through your account dashboard, and comprehensive FAQ & Help Center for instant answers.

How do I configure APN settings?

Quick Fix: Most plans use 'internet' or 'globaldata' as APN - check your plan details Important: Wrong APN settings can prevent data connection entirely

FAQ - Frequently Asked Questions | steveSIM

I O S

1Go to Settings > Cellular > Cellular Data Network
2Enter APN details provided with your eSIM
3Leave username/password blank unless specified
4Reset settings if fields are grayed out

Android

1Go to Settings > Network & Internet > Mobile Network
2Select 'Access Point Names'
3Tap '+' to add new APN
4Enter the APN details provided
5Save and select as default APN

Quick Fix

Most plans use 'internet' or 'globaldata' as APN - check your plan details

Important Note

Wrong APN settings can prevent data connection entirely

How do I configure APN settings?

I O S

Android

Quick Fix

Important Note

Related Questions

My eSIM shows 'No Service'. How do I fix this?

Why is my internet speed slow?

Still Have Questions?