What is an eSIM and how does it work?

An eSIM (embedded SIM) is a digital SIM that allows you to activate a cellular plan without using a physical SIM card. eSIMs are built into your device and can be activated by scanning a QR code or entering details manually. You can store multiple eSIM profiles on one device and switch between them.

How do I check if my device supports eSIM?

Most modern smartphones from 2018 onwards support eSIM technology. For iOS: Go to Settings > General > About and look for 'Available SIM' or 'Digital SIM'. For Android: Go to Settings > About Phone > SIM Status and look for 'EID' number.

How do I install my eSIM?

Installing your eSIM takes just a few minutes. Ensure you have WiFi, then go to your device's cellular settings, select 'Add eSIM' or 'Add Cellular Plan', and scan the QR code from your email. Follow the on-screen prompts to complete setup.

My eSIM shows 'No Service'. How do I fix this?

Try these troubleshooting steps: Toggle Airplane Mode on for 30 seconds then off, restart your device, ensure Data Roaming is enabled, check if the correct eSIM is selected for mobile data, and manually select a network instead of automatic.

How do I contact customer support?

We offer multiple support channels: Email support@stevesim.com (24-48 hour response), Live Chat on website (business hours), Support Ticket through your account dashboard, and comprehensive FAQ & Help Center for instant answers.

How do I check if my device supports eSIM?

Quick Fix: iPhone XS/XR and newer, Google Pixel 3 and newer, Samsung Galaxy S20 and newer all support eSIM Important: Your device must be carrier-unlocked to use eSIM from other providers

FAQ - Frequently Asked Questions | steveSIM

I O S

1Go to Settings > General > About
2Scroll down and look for 'Available SIM' or 'Digital SIM'
3If you see an IMEI or EID number, your device supports eSIM

Android

1Go to Settings > About Phone > SIM Status
2Look for 'EID' number
3Alternative: Settings > Network & Internet > SIMs > Add eSIM (if this option exists, your device is compatible)

Quick Fix

iPhone XS/XR and newer, Google Pixel 3 and newer, Samsung Galaxy S20 and newer all support eSIM

Important Note

Your device must be carrier-unlocked to use eSIM from other providers

Estimated time: 1 minute

How do I check if my device supports eSIM?

I O S

Android

Quick Fix

Important Note

Related Questions

Which devices are compatible with eSIM?

Can I use an eSIM if my phone is carrier-locked?

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