What is an eSIM and how does it work?

An eSIM (embedded SIM) is a digital SIM that allows you to activate a cellular plan without using a physical SIM card. eSIMs are built into your device and can be activated by scanning a QR code or entering details manually. You can store multiple eSIM profiles on one device and switch between them.

How do I check if my device supports eSIM?

Most modern smartphones from 2018 onwards support eSIM technology. For iOS: Go to Settings > General > About and look for 'Available SIM' or 'Digital SIM'. For Android: Go to Settings > About Phone > SIM Status and look for 'EID' number.

How do I install my eSIM?

Installing your eSIM takes just a few minutes. Ensure you have WiFi, then go to your device's cellular settings, select 'Add eSIM' or 'Add Cellular Plan', and scan the QR code from your email. Follow the on-screen prompts to complete setup.

My eSIM shows 'No Service'. How do I fix this?

Try these troubleshooting steps: Toggle Airplane Mode on for 30 seconds then off, restart your device, ensure Data Roaming is enabled, check if the correct eSIM is selected for mobile data, and manually select a network instead of automatic.

How do I contact customer support?

We offer multiple support channels: Email support@stevesim.com (24-48 hour response), Live Chat on website (business hours), Support Ticket through your account dashboard, and comprehensive FAQ & Help Center for instant answers.

Can I use an eSIM if my phone is carrier-locked?

A locked device is restricted to the original carrier's network You'll need to contact your carrier to request an unlock Most carriers will unlock devices after contract completion or full payment Unlocking requirements vary by carrier and country Quick Fix: Contact your carrier's customer service to request an unlock code or remote unlock

FAQ - Frequently Asked Questions | steveSIM

A locked device is restricted to the original carrier's network
You'll need to contact your carrier to request an unlock
Most carriers will unlock devices after contract completion or full payment
Unlocking requirements vary by carrier and country

Check Lock Status

1Insert a SIM from another carrier
2If you see 'SIM Not Supported' or similar message, your device is locked
3On iPhone: Settings > General > About > Carrier Lock (should say 'No SIM restrictions')
4On Android: Settings > Connections > Mobile Networks > Network Operators

Quick Fix

Contact your carrier's customer service to request an unlock code or remote unlock

Estimated time: 24-72 hours for unlock processing

Can I use an eSIM if my phone is carrier-locked?

Check Lock Status

Quick Fix

Related Questions

How do I check if my device supports eSIM?

Which devices are compatible with eSIM?

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