What is an eSIM and how does it work?

An eSIM (embedded SIM) is a digital SIM that allows you to activate a cellular plan without using a physical SIM card. eSIMs are built into your device and can be activated by scanning a QR code or entering details manually. You can store multiple eSIM profiles on one device and switch between them.

How do I check if my device supports eSIM?

Most modern smartphones from 2018 onwards support eSIM technology. For iOS: Go to Settings > General > About and look for 'Available SIM' or 'Digital SIM'. For Android: Go to Settings > About Phone > SIM Status and look for 'EID' number.

How do I install my eSIM?

Installing your eSIM takes just a few minutes. Ensure you have WiFi, then go to your device's cellular settings, select 'Add eSIM' or 'Add Cellular Plan', and scan the QR code from your email. Follow the on-screen prompts to complete setup.

How do I contact customer support?

We offer multiple support channels: Email support@stevesim.com (24-48 hour response), Live Chat on website (business hours), Support Ticket through your account dashboard, and comprehensive FAQ & Help Center for instant answers.

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Do I need to enable data roaming?

Q: My eSIM shows 'No Service'. How do I fix this?

Try these troubleshooting steps: Toggle Airplane Mode on for 30 seconds then off, restart your device, ensure Data Roaming is enabled, check if the correct eSIM is selected for mobile data, and manually select a network instead of automatic.

#roaming#activation#settings

I O S

1Go to Settings > Cellular
2Select your eSIM plan
3Toggle on 'Data Roaming'
4Confirm when prompted

Android

1Go to Settings > Network & Internet > Mobile Network
2Select your eSIM
3Enable 'Roaming'
4Accept any warnings

Quick Fix

No connection? Data roaming disabled is the most common cause

Important Note

Don't worry about roaming charges - your eSIM plan includes data for your destination

How do I activate my eSIM after installation?

My eSIM shows 'No Service'. How do I fix this?

Still Have Questions?

Our support team is available 24/7 to help you with any eSIM-related questions.

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FAQ - Frequently Asked Questions | steveSIM - Global eSIM Shop